Peace of Mind

1-Year Limited Warranty

Every CRAFTEDsofa is backed by our "No Frills" Limited Warranty — one full year from the date of delivery, no fine print gymnastics.

What's Covered

Manufacturing defects — free repair or replacement

  • Frame — structural defects in the kiln-dried hardwood frame
  • Springs — defects in the hand-tied 8-way spring system
  • Foam — core defects that affect shape or support
  • Stitching — seam and upholstery construction defects
What's Not Covered

Everyday life happens — this part's on you

  • Normal wear and tear from everyday use
  • Fading from sunlight or environmental exposure
  • Stains from spills, pets, or everyday use
  • Damage from misuse, accidents, or improper cleaning
Filing a Claim

How it works

1

Email Contact@craftedsofa.com with your order number.

2

Attach a few clear photos of the issue.

3

We'll respond within 2 business days with next steps for repair or replacement.

This warranty covers manufacturing defects only and applies to the original purchaser. It is non-transferable and does not extend to floor models, display units, or final-sale items.

Questions before you order?

Contact Us